Return window
Contact Trendzy within 7 days of delivery if you wish to request a return. A request is not automatically approved; eligibility is confirmed after review.
Return eligibility
To be eligible, an item should be unused, in its original condition and packaging, with all accessories, labels and proof of purchase. Items showing misuse, installation damage, wear or missing parts may not qualify.
Damaged, defective or incorrect items
Contact us as soon as possible and provide your order number plus clear photos or video of the item, packaging and shipping label. Do not discard the packaging until the issue is reviewed.
Non-returnable items
For hygiene and safety reasons, certain personal-care, grooming, intimate-use, consumable or opened sealed products may not be returnable unless they arrive damaged, defective or incorrect. Gift cards, clearance items and customized goods may also be excluded where permitted by law.
Return shipping
When a return is approved, instructions and the correct return address will be provided. Do not send an item to an address shown on the parcel without approval. Return shipping responsibility depends on the reason for return and applicable law.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing may require an additional 5–10 business days. Original shipping charges may be non-refundable unless required by law.
Cancellations
Contact us immediately to request cancellation. We cannot guarantee cancellation after processing or fulfilment has started.
Your legal rights
Nothing in this policy limits rights available to consumers under applicable law.